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The only Managed Service you will need for  your hybrid  environment.

Nuwey is a one-stop managed service shop for your on-premises and cloud infrastructure. We provide daily operational support of compute, storage, and virtual network infrastructure while at the same time help optimising the cloud cost. The core components of the service are:

  • Incident management and service request fulfilment compliant with ITIL standard.

  • Change management aligned with your Change Control process.

  • Problem management for recurring incidents with detailed root cause analysis.

  • Release management that includes operating system patching as well as functional patches, update rollups and others. This service can be combined with our Endpoint Management to include both servers and endpoints.

  • Advanced monitoring for events related to operational stability.

  • Capacity management that allows efficient scaling of resources. Check our Infrastructure as Code offering which can automate the whole capacity management of cloud workloads.

Our Managed Service is fully customisable, you can decide the service coverage, included capabilities, SLA, used tools and others. Or, you can select from one of our default packages:

Standard Business Hours Coverage
Incident Management
Problem Management
Change Management
Basic Monitoring
Advanced Monitoring
Release Management
Capacity Management
Backup & Recovery
24/7 Coverage
Cloud Cost Optimisation Reporting
Extra 80 Hours per Month
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